Terms & Conditions
OVERVIEW
This website is operated by DWN Ltd under the brand name “The Cornish Pasty Store”. Throughout the site, the terms “we”, “us” and “our” refer to DWN Ltd. This website and all its contents, tools and services are made available to you, the user, conditioned upon your acceptance of all the following terms, conditions, policies and notices.
By visiting our site and/ or placing a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all site users without prejudice.
Before accessing our website and its contents, please read the Terms of Service carefully. In accessing the site and its material, you are agreeing to be bound by these Terms.
  1. GENERAL CONDITIONS
    • We reserve the right to refuse access to anyone for any reason at any time.
    • As a user you must not transmit any malicious code of a destructive or detrimental nature.
    • The site may only be used in good faith and may not be used for any purpose that violates any laws or for unauthorized purposes which includes, but not limited to copyright infringement. You agree not to duplicate, reproduce, copy or sell, resell or exploit any portion of the sites contents without express written permission by us
  2. ACCURACY OF INFORMATION
    • We are not responsible for inaccuracies or omissions in the information made available on this site. The material is provided for general information only and any reliance on the material is at your own risk.
    • We reserve the right to modify the contents of this site at any time.
    • Images are for illustration purposes only and although we make every effort to make sure images are representative, they may contain ‘lifestyle props’ such as cutlery, crockery, ingredients or kitchen utensils which are not offered as part of the product.
    • We will endeavour to provide clear and full descriptions along with a list of ingredients, allergens and intolerances. We will also indicate where a product is suitable for vegetarian and/or vegan (please note, however, that some products may be prepared in and environment where these ingredients may be present so it cannot guaranteed that they will be 100% free of such ingredients).
  3. PRICING INFORMATION
    • We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.
    • All prices stated are inclusive of VAT where applicable.
    • Standard delivery charges are included in the price of displayed product prices in the store.
  4. PAYMENTS/REFUND
    • Payment for food products must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will be charged on the placement of your order.
    • We accept all major credit and debit cards (with the exception of AMEX) as well as Paypal payments as methods of payment on Our Site.
    • In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing and the full balance of payment will be refunded to you within 1-2 working days of notification to the payment method used on the order.
  5. CANCELLATIONS & RETURNS
    • If you change your mind and wish to cancel your order up to 24 hours prior to the expected dispatch date, you can do this without penalty. In such instances a full refund will be debited back to the card the order was place on. We will not charge any administration fee or restocking fee
    • We reserve the right to offer a replacement or a refund on any returns made. If the return is the result of a fault or issue with the goods sent out, provided the order is returned in full (if requested), we will, at our discretion offer either: a) a full or part replacement (if only part was at fault) or, b) a full or partial refund (if only part was at fault) or, b). If the hamper is being returned through no fault on the part of The Cornish Pasty Store, due to the highly perishable nature of the products, we cannot accept any returns or provide any refunds.
  6. PRODUCTS OR SERVICES OFFERED
    • We reserve the right, but are not obligated, to limit the sales or quantities of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
    • All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  7. WEBSITE TOOLS
    • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    • Any use by you of these optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with the individual terms on which tools are provided by the relevant third-party provider(s).
  8. THIRD-PARTY LINKS
    • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we will not have any liability or responsibility for any third-party websites or materials displayed by them.
    • We are not liable for any damages or loss related to the transaction or purchase of goods or services made through any third-party websites.
  9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
    • By sending any submissions of creative ideas, suggestions, proposals, entries or other materials sent to us, you agree that we will be under no obligation to maintain, pay compensation for, or respond to any comments provided. We also reserve the right to use, edit, copy, publish and distribute this information at any time, without restriction.
    • As part of maintaining a suitable and safe shopping space for all we may, but have no obligation to, monitor, edit or remove content that we determine to be detrimental to our brand, store, products, or could cause any offensive to our customers.
    • You also agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
    • Users must not purposely use a false e-mail address, knowingly pretend to be someone else or attempt to mislead in any way. You are solely responsible for the accuracy of any comments you make on the site.
    • DWN Ltd assumes no liability for any comments posted by individuals on the website.
  10. PERSONAL INFORMATION
    • The submission of personal information and its subsequent use within the site is laid out in our Privacy Policy and can be viewed here.
  11. ERRORS, INACCURACIES AND OMISSIONS
    • We make every effort to make sure our information is as accurate as possible however, on occasion there may be information on our site pertaining to areas such as product descriptions, offers, pricing or promotions that contain inaccuracies or omissions. Although we undertake no obligation to update, amend or clarify information we do reserve the right to update any information or cancel orders if the information provided was inaccurate.
  12. PROHIBITED USE
    • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
  13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
    • You expressly agree that your use of, or inability to use, the service is at your sole risk and that from time to time we may cancel or remove products or services available for indefinite periods of time without notice.
    • The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    • DWN Ltd, its directors, nor any of its employees shall be deemed liable for any direct or indirect incidental, punitive, or consequential damages of any kind including, without limitation lost profits, revenue, savings, data, or replacement costs, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the information provides or from any service or products procured through the site.
  14. EVENTS OUTSIDE OUR CONTROL (Force Majeure)
    • We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
  15. SEVERABILITY
    • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
  16. TERMINATION
    • The terms of service set out are effective until terminated by either party. Failure, to comply with any provision set out in these terms of service may result in the termination of this agreement by us without notice and you will remain liable for all amounts due up to and including the date of termination.
    • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  17. AMENDMENTS TO THE TERMS OF SERVICE
    • You can review the most current version of the Terms of Service at any time at this page.
    • We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by updating this information page. Your continued use of or access to our website or the Service following any changes to these terms will constitute and agreed acceptance of those changes.
  18. COMPLAINTS PROCEDURE & FEEDBACK
    • We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
    • If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
      1. In writing, addressed to
        • The Cornish Pasty Store Customer Services
        • Unit 2, Barncoose Ind Est
        • Redruth
        • Cornwall
        • TR15 3RQ;
      2. By email us at customerservices@thecornishpastystore.co.uk;
      3. By contacting us on the telephone on 01209 703828.
  19. PERSONAL DATA (Data Protection)
    • All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
    • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy.
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