Can I nominate a future delivery date?
Yes, at checkout we have the facility for you to select a preferred delivery date from a calendar. If a nominated delivery date is chosen we will not pick and pack your order until the day prior to your delivery date. Delivery days are Tuesday through to Saturday
Shipping Prices & Options
All pasties are dispatched by next day delivery service and can be delivered to any Mainland UK address. Delivery dates are available Tuesday to Saturday and delivery is free on all orders.
| Delivery Service | Mainland UK | Highlands & Islands Orders | Northern Irelands Orders |
|---|---|---|---|
|
Next Day Tracked Courier Service
(Mon-Fri)
|
Free
|
N/A
|
N/A
|
|
Pre 1pm Express Service
(currently unavailable)
|
Temporarily Unavailable
|
N/A
|
N/A
|
|
Saturday Delivery Service
|
Free
|
N/A
|
N/A
|
| Delivery Service | Mainland UK |
|---|---|
|
Next Day Tracked Courier Service
(Mon-Fri)
|
Free
|
|
Pre 1pm Express Service
(currently unavailable)
|
Temporarily Unavailable
|
|
Saturday Delivery Service
|
Free
|
|
|
|
| Delivery Service | Highlands & Islands Orders |
|
Next Day Tracked Courier Service
(Mon-Fri)
|
N/A
|
|
Pre 1pm Express Service
(currently unavailable)
|
N/A
|
|
Saturday Delivery Service
|
N/A
|
|
|
|
| Delivery Service | Northern Irelands Orders |
|
Next Day Tracked Courier Service
(Mon-Fri)
|
N/A
|
|
Pre 1pm Express Service
(currently unavailable)
|
N/A
|
|
Saturday Delivery Service
|
N/A
|
*Delivery lead times are based on Tuesday to Saturday. Deliveries cannot be made on Sundays and Mondays, or Tuesdays following a bank holiday.
Non Mainland Deliveries
Unfortunately, due to the frozen nature of the products we are unable to ship to any non-mainland postcodes. For this reason we cannot accept orders for delivery to any Highlands, Islands or Ireland address'
How quickly will my order be dispatched?
All orders received before 3pm Monday to Friday (excluding Bank Holidays) will be dispatched the same day unless a nominated delivery date has been chosen. Any orders placed after 3pm on Friday or over the weekend or on a bank holiday will be dispatched on the next available working day.
Can I send an order to multiple addresses?
No, the address details that you add into the delivery address fields are passed down to our label system and is where the order will be delivered. To send to multiple addresses, an order will have to be placed for each individual recipient.
How will my order be sent?
All our orders are dispatched using a fully tracked 24hr courier service. Not only does our courier provide a reliable, high-quality service but also offers a host of benefits to make receiving deliveries easier for our customers.
Although we cannot specify a time window (unless an upgraded service has been paid for) the courier will send an estimated window for your delivery once they are en route.
If you are unable for any reason to make your delivery time, you can arrange with the to change delivery dates, deliver to a trusted neighbour, leave the parcel in a specified safe place (at your risk), change the delivery destination, or upgrade your delivery to a timed or weekend service.
How do I track my order?
Our hampers are dispatched via 24hr courier service via APC network. When your order is dispatched you should receive your tracking number which you can enter on the APC tracking website to check on the progress or delivery status of your order. To track an existing order,
visit the APC tracking site
.
Does someone need to be present to accept delivery?
As pasties are perishable our default instruction to couriers is to leave the parcel in a safe place if no one is available. If you wish to specify any delivery instructions you can do so in the courier/delivery notes box at checkout; any instruction you add to this box will override our default instructions. Please note that if instructions are specified and these are adhered to by the courier, the parcel will be considered as delivered 'as per instruction' safely and any responsibility for damage or loss as a result rests with the buyer.
If you have made arrangements to leave the delivery in a safe place, please be mindful of the impact this will have on frozen goods
Getting in contact with us
If you have any queries regarding your order, please feel free to contact us on 01209 703820 or email us on customerservices@thecornishpastystore.co.uk
Cancellation / Returns
See Our Returns Policy for more information.
